Protecting and promoting trust online
At YooDrive.com, we understand the importance of trust in building a strong and reliable community for driving instructors. Our platform is designed to increase transparency and accountability among members of the driving instructor community by allowing learners to leave online reviews. This not only helps to ensure the safety of our learners but also provides a great platform for instructors to showcase their business and build up positive customer reviews. We understand the value that our platform provides in allowing them to engage and interact with one another, and we will continue to work diligently to ensure a positive experience for all.
Who Can & Can’t Write a Review
- At YooDrive, we encourage individuals who have had a recent and genuine experience with a business or service provider to write a review about it on our platform.
- This can include but is not limited to, experiences such as phone calls, lessons, or the use of products or services provided by the business in question.
- However, it is important to note that individuals with a conflict of interest, such as the business owner, employees, and immediate family members, are not permitted to write a review for the business in question.
- This policy also applies to employees reviewing competitors, in order to maintain the integrity of the reviews on our platform.
Creating Reviews
- When creating reviews on YooDrive.com, it’s important to ensure that the language used is fair and appropriate.
- To help identify a specific experience, reviewers can be asked to confirm their email address when leaving a review.
- If queried you may be asked to provide additional information/evidence to support your review.
Fake Reviews
- Don’t write or ask people to write fake reviews.
- We have zero tolerance for fake reviews and will remove them in instances where there is a lack of evidence to support the claim.
Flagging a Review
At YooDrive.com, we take flagged reviews seriously. If a review violates our guidelines, we will notify the reviewer and take appropriate action. This may include temporarily hiding the review while we work to resolve the issue. If the problem cannot be resolved, the review will remain offline.
How we operate
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Remaining Neutral
At YooDrive.com, our key principle is neutrality. This means that we are committed to remaining impartial and unbiased in all our dealings, both internally and externally. We provide the same level of service and support to all our customers, regardless of their background or identity. As a platform that enables consumers and businesses to connect and communicate, we strive to be independent of both parties, ensuring fair and equal treatment for all.
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Fair Treatment
All reviews are treated equally and fairly. All consumers and businesses using our platform must follow our guidelines.
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Openness
Consumers have the opportunity to freely share their authentic experiences at their own discretion. Additionally, businesses have the freedom to solicit feedback from consumers and respond in a timely manner at no cost.
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Transparency
We provide continuous, clear communication regarding what we do, and the reasons for it. All DVSA-approved driving instructors appear in a search allowing the public to freely read and write reviews for members of their community.
Respect on the Platform
At YooDrive.com, we expect all members of our platform to be respectful contributors. We ask that you refrain from posting any content that is harmful, hateful, discriminatory, defamatory, or obscene. Additionally, we ask that you do not engage in any illegal or unethical behaviour, such as lying, bullying, blackmailing, or making threats. Remember that your replies are public and potential customers pay close attention to how a business reacts and responds to reviews. Responding professionally can demonstrate how engaged and caring your business is.
Keeping Private Information Private
We also prioritise the privacy and safety of everyone on our platform. To that end, we ask that you do not post any sensitive or personal information, such as phone numbers, addresses, or email addresses. This includes anything that could be used to track, identify, contact, or impersonate someone. If a consumer requests your prices, it is up to you to decide if you wish to claim your account and provide this information. These requests will be sent via email and the consumer will never have knowledge of your personal information.
