Protecting and promoting trust online
At YooDrive.com, we understand the power of trust and its importance in building a strong and reliable community. Our platform is designed to increase transparency and accountability among members of the driving instructor community by allowing customers to voice their experiences in the form of an online review.
Who can leave a review?
At YooDrive, we encourage individuals who have had a recent and genuine experience with a business or service provider to write a review about it on our platform.
This can include but is not limited to, experiences such as phone calls, lessons, or the use of any products or services provided by the Driving Instructor in relation to the review.
However, it is important to note that individuals with a conflict of interest, such as the business owner, employees, and immediate family members, are not permitted to write a review for the business in question.
This policy also applies to employees reviewing competitors, in order to maintain the integrity of the reviews on our platform.
How do I leave a Review?
YooDrive.com is a platform that allows individuals who have received driving instruction from instructors throughout the UK to share their experiences openly. All instructors on YooDrive are DVSA approved, which means that when booking with them, you can be confident that they are officially recognised as driving instructors.
You can search for an instructor or school by name on the website and add a review and rating to their account. This helps others in making their decision on what driving instructors to learn within their area and also allows instructors to showcase their reputation through previous and current customers’ feedback.
Guidelines for creating a review
When creating reviews on YooDrive.com, it’s important to ensure that the language used is fair and appropriate. To help identify a specific experience, reviewers can be asked to confirm their email address when leaving a review.
If queried you may be asked to provide additional information/evidence to support your review.
Defamatory Content
At YooDrive, we understand the importance of providing an open platform for both consumers and businesses to share their experiences. However, as a mediator between these parties, we have a responsibility to ensure that the content shared on our platform does not cause harm to individuals or businesses.
To achieve this balance, we have implemented a flagging system for reviews that may be considered defamatory. We encourage our users to utilise this feature if they come across any content that may be harmful.
It’s important to note that a negative review does not always constitute as defamatory, we believe in giving everyone an opportunity to share their experiences whether it’s good or bad.
Dealbreakers
At YooDrive, we believe in freedom of expression, but we also have guidelines in place to ensure a safe and respectful environment for all users.
Any content that breaches these guidelines will be removed, and misuse of our platform will result in consequences such as blocking access to or suspending features on your business account, placing a consumer alert on your profile, and even terminating agreements with us.
Why do we do what we do?
Choosing YooDrive.com for your driving lessons offers several benefits. Firstly, it increases passenger safety by providing a platform for the pupil and driving instructor to communicate effectively, which can be monitored. This creates a safe environment for both the pupil and the instructor, as any issues can be addressed promptly.
Secondly, YooDrive.com only includes instructors who are DVSA approved. This ensures that pupils receive lessons from qualified and experienced instructors who have met the necessary standards recognised by the Driver and Vehicle Standards Agency.
Additionally, the reviews and ratings on YooDrive.com can aid pupils in making an informed decision on which instructor to learn within their area. Reviews are an important tool for pupils to gain insight into the teaching styles and abilities of instructors making it a reliable and secure platform for finding a reputable and qualified driving instructor.
